Shipping Policy

This Shipping Policy explains how TTolbi ships orders placed on ttolbi-shop.com and how shipping works for purchases made through third-party marketplaces such as Amazon.

Order Processing Time

All orders placed on ttolbi-shop.com are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery Times

We offer shipping to multiple destinations using trusted carriers.

Estimated delivery times may vary depending on your location, carrier availability and customs processing:

  • United States: 5–10 business days
  • Europe: 5–12 business days
  • International: 7–20 business days

Please note that delivery times are estimates and may be affected by factors outside our control, such as customs delays, weather conditions or carrier disruptions.

Shipping Costs

Shipping costs are calculated at checkout and depend on your delivery location and selected shipping method.

Occasionally, we may offer free shipping promotions, which will be clearly displayed on the website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after shipment.

If you experience any issues with tracking, please contact our customer support team.

International Shipping & Customs

For international orders, your shipment may be subject to customs duties, taxes or import fees, which are determined by your local customs authority.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Shipping for Amazon Orders

TTolbi products are also sold on the Amazon Marketplace.

  • Orders placed on Amazon.com are shipped according to Amazon’s shipping policies and delivery timelines.
  • Shipping options, tracking, delivery times and any related issues are handled directly by Amazon.
  • For Amazon purchases, please refer to your Amazon account or contact Amazon customer support for shipping-related inquiries.

Shipping via Amazon Fulfillment (Multi-Channel Fulfillment)

In some cases, orders placed on ttolbi-shop.com may be fulfilled using Amazon Multi-Channel Fulfillment (MCF).

When this applies:

  • Your order will be packed and shipped by Amazon’s fulfillment centers.
  • You will still receive tracking details via email.
  • Delivery times and carrier selection may follow Amazon’s logistics standards.

Incorrect Address & Delivery Issues

Please ensure that your shipping address is entered correctly at checkout.

TTolbi is not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Orders marked as delivered but not received due to carrier issues
  • Packages returned to sender due to address errors

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at contact.ttolbi@gmail.com.

We will investigate the issue with the carrier and assist you as quickly as possible.

Contact Us

If you have any questions about shipping, delivery times or tracking, please contact us at: contact.ttolbi@gmail.com.